Dell, HP requires users not to upgrade to Windows 10

　　November 8, according to foreign media reports, foreign technology website LaptopMag survey found that Hewlett-Packard and Dell's PC sales service representatives have been telling clients not to upgrade your computer to Windows 10, which is clearly revealed and product marketing their own contradict. 

　　LaptopMag investigation it called "technical support big showdown (Tech Support Showdown)", and the survey was designed to test the laptop vendor's performance in technical support. The surprising findings, Dell and Hewlett-Packard service representatives obviously do not know how to use Windows 10's "core function", causing them to "actively encourage" users to downgrade their computer's operating system from Windows 10 to Windows 8.1 or Windows 7 . 

　　When asked about the one that has been upgraded to the Dell Inspiron 155,000 laptops Windows 10, how to change the scrolling direction of the touchpad gestures, a service representative of Dell know what to do. He said Dell has received a lot of user call asking about Windows 10 enabled phone, then he recommended that users restore their notebooks to Windows 8.1. Another service representative said: "Windows 10 had a lot of small problems." For Windows 7,8.1 and 10, the way to solve the same problem, just click on the system tray "Dell" Touch Pad control icon. 

　　Dell acknowledged that its technical support staff can sometimes tell the user to downgrade their operating system from Windows 10 to Windows 8.1 or Windows 7, but there is no service on behalf of its Windows 10 does not seem to grasp the basics of explanation. It tells LaptopMag: "With Windows 10 there is a problem from time to time, we sometimes advise clients to recover the operating system to a previous operating system to address the specific problems they encounter." The company says, "We remain committed to Windows 10, and ready to help our customers to easily make the transition possible. " 

　　Then, LaptopMag posing HP Pavilion X360 notebook computer users, call the company to inquire about how to activate their smart thermostat software tools CoolSense. On the phone, the HP service representative instructs users to downgrade their operating system to Windows 8.1, priced at $ 40 and sell the recovery key to reinstall the old operating system from scratch. The sale representatives even said: "I really do not recommend that users update to Windows 10." 

　　vice president of HP's Customer Experience Mike Nash (Mike Nash) told LaptopMa, the company's new products are compatible with all Windows 10, but the company's technology The primary task of the support team so that the customer's computer to work properly. With this in mind, if they believe an operating system upgrade causes problems, although the problem is likely not related to Windows 10 itself, they may ask customers to downgrade their computer's operating system.